Contact Us
Last updated: April 21, 2026
Shield-and-Sword Store is managed and operated by A2B2 Studios LLC as an online retail platform. All customer interactions, order-related matters, and support services are handled directly by the company.
How to Reach Us
If you need assistance regarding products, orders, or any store-related inquiries, you can contact us through the following channels:
Email: [email protected]
Phone: (818) 985-9500
We recommend contacting us via email for detailed requests or documentation.
Support Scope
Our team provides assistance with:
Product information and availability
Order verification and status updates
Shipping timelines and delivery issues
Return, refund, or replacement requests
Payment-related questions
General inquiries about store policies
To help us respond more efficiently, please include relevant details such as your order number and a clear description of your request.
Business Location (Administrative Use Only)
Shield-and-Sword Store does not operate a physical retail location. The address below is used strictly for business registration, administrative purposes, and official correspondence:
1267 Willis St. STE 200
Redding, California 96001
United States
Operating Hours
Customer support is available daily:
7:00 AM – 7:00 PM (Pacific Time)
Requests submitted outside these hours will be handled on the next business cycle.
Response Policy
We aim to review and respond to all inquiries within 24 to 48 business hours.
Response times may vary depending on request volume or complexity.
Business Responsibility
All store operations, customer communication, and service commitments are managed by A2B2 Studios LLC, which serves as the legal and operational entity responsible for:
Customer support
Order processing
Payment handling
Policy enforcement
Contact Reminder
For faster assistance, please:
Use the email associated with your order
Provide your order number (if applicable)
Clearly describe your request