Returns & Refunds Policy
Last updated: April 21, 2026
Shield-and-Sword Store is an online-only retail store owned and operated by A2B2 Studios LLC. This Returns & Refunds Policy explains the conditions under which returns, refunds, and replacements may be accepted.
1. General Policy
We want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will review your request.
All return and refund requests must be submitted within the timeframes outlined below.
2. Return Eligibility
You may request a return or replacement if:
The item arrives damaged or defective
You receive the wrong item
The item is significantly different from its description
To be eligible:
The request must be made within 7 days of delivery
The item must be unused and in its original condition (unless defective)
Proof of purchase (order confirmation) is required
Photo or video evidence may be required for verification
3. Non-Returnable Items
We do not accept returns or refunds for:
Items that have been used, worn, or altered
Items damaged due to misuse or improper handling
Personalized or custom-made products
Gift cards or promotional items (if applicable)
4. Return Process
To initiate a return, please contact us at:
Include:
Your order number
Description of the issue
Photo or video evidence (if applicable)
Once your request is reviewed and approved, we will provide further instructions.
Returns sent without prior approval may not be accepted.
5. Refunds
If your return is approved, we may offer one of the following:
A full refund
A partial refund (depending on the situation)
A replacement item (if available)
Refunds will be issued to the original payment method.
Please allow 5–10 business days for the refund to be processed after approval.
6. Return Shipping Costs
If the return is due to our error (wrong item, defective product), we will cover the return or replacement cost
For other approved returns, the customer may be responsible for return shipping fees
Shipping costs are non-refundable unless required by law.
7. Order Cancellation
Orders can only be canceled within 12 hours of placement.
After this time, orders may already be processed and cannot be canceled.
8. Late or Missing Refunds
If you have not received your refund:
Check your bank account again
Contact your card issuer or payment provider
Processing times may vary depending on your financial institution
If you still need assistance, please contact us.
9. Exchanges
We only replace items if they are defective, damaged, or incorrect.
10. Disputes and Chargebacks
We encourage customers to contact us first before initiating a dispute or chargeback.
We are committed to resolving issues fairly and promptly.
In cases of disputes, we reserve the right to provide transaction and order records to payment providers as part of the review process.
11. Online Store Notice
Shield-and-Sword Store operates exclusively online and does not maintain a physical retail location.
All returns, refunds, and customer support are managed by A2B2 Studios LLC.
12. Contact Information
For any return or refund inquiries, please contact:
Shield-and-Sword Store
Email: [email protected]
Address: 1267 Willis St. STE 200, Redding, California 96001, United States
Owned and operated by A2B2 Studios LLC
Phone: (818) 985-9500
Entity File Number: 202002410225
Representative: Riley Park