Shipping & Delivery Policy
Last updated: April 21, 2026
Shield-and-Sword Store is an online-only retail store owned and operated by A2B2 Studios LLC. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
After processing, your order will be shipped using our selected shipping partners.
Please note:
Processing time is separate from shipping time
Orders are not processed on weekends or public holidays
2. Shipping Time
Estimated delivery times:
United States: 5–10 business days
International: 7–20 business days
Delivery times may vary depending on destination, customs, and local carriers.
3. Shipping Fees
Shipping fees are calculated at checkout. A standard shipping rate of $5.99 applies to most orders.
The exact shipping cost will be shown during checkout before payment is completed.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your order using the tracking link provided.
Please allow 2–5 business days for tracking information to update.
5. Delays and Exceptions
While we aim to deliver orders within the estimated timeframe, delays may occur due to:
High demand or peak seasons
Shipping carrier delays
Customs processing (for international orders)
Incorrect or incomplete shipping information
We are not responsible for delays caused by external shipping carriers or customs authorities.
6. Incorrect Address
Please ensure your shipping address is accurate at checkout.
If an incorrect or incomplete address is provided:
Your order may be delayed or returned
Additional shipping fees may apply for re-delivery
We are not responsible for orders delivered to incorrectly provided addresses.
7. Lost or Stolen Packages
If your tracking information shows that the package has been delivered but you have not received it:
Please check with neighbors or your local carrier
Contact the shipping provider for assistance
We are not responsible for lost or stolen packages after confirmed delivery.
8. Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 7 days of delivery.
Include:
Your order number
Photos or video evidence
We will review your case and provide a resolution in accordance with our Returns & Refunds Policy.
9. Customs, Duties, and Taxes (International Orders)
For international shipments:
Customs duties, taxes, or import fees may apply
These charges are determined by your local customs authority
Customers are responsible for any additional fees
10. Order Cancellation
Orders may be canceled within 12 hours of placement.
After this period, orders may already be processed and cannot be canceled.
11. Online Store Notice
Shield-and-Sword Store operates exclusively online and does not maintain a physical retail location.
All shipping, logistics coordination, and customer support are managed by A2B2 Studios LLC.
12. Contact Information
If you have any questions regarding shipping or delivery, please contact:
Shield-and-Sword Store
Email: [email protected]
Address: 1267 Willis St. STE 200, Redding, California 96001, United States
Owned and operated by A2B2 Studios LLC
Phone: (818) 985-9500
Entity File Number: 202002410225
Representative: Riley Park